Report a Missed Pick Up

Was there an issue with your garbage pick-up? Please fill in the form below. 

Missed pickups are typically resolved on the same day, or on Friday mornings. Please provide a contact email or phone number, so we can follow up with you if needed.

Garbage Cart Damage, Missing Carts, or Replacements
 

Garbage carts that are damaged during collection, missing, or need replacement must be reported directly to Prairie Disposal.

Prairie Disposal is responsible for reviewing and addressing all garbage cart service requests under the current agreement.

For cart-related issues, call Prairie Disposal at their Peace River number directly: 780-624-3388

Recycling
 

Please note that Prairie Disposal and Circular Materials manage the Town's recycling program. If you want to report missed recycling, contact Prairie Disposal or Circular Materials directly at the information below.

Contact Information


 

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Garbage & Recycling Collection Instructions

Garbage:

  • Garbage carts must be curb side by 7 am on the day of collection.
  • All waste must be bagged in the garbage cart.
  • Garbage cart lids must be closed.
  • Garbage carts must not be overstuffed. If they are overstuffed, the garbage may not come out during the collection process.
  • The garbage cart must be facing forward.
  • The wheels of the garbage cart must be against the curb (where possible).
  • Garbage carts must have at least one metre of clearance on all sides, including from other garbage carts, vehicles and other obstructions.

Recycling:

  • Recycling must be curb side by 7 am on the day of collection.
  • Recycling must be in transparent bags.
  • Cardboard boxes must be broken down or folded so they can lay flat and banded together (with twine, etc) or placed within transparent bags.
  • There is no limit on the number of recycling bags that can be placed for pickup.