Report a Missed Pick Up

Was there an issue with your garbage or recycling pick up? Please fill in the form below.

Missed pickups are typically resolved on the same day, or on Friday mornings. Please provide a contact email or phone number, so we can follow up with you if needed.

I am reporting:

Missed Garbage Collection

Missed Recycling Collection

Broken/Damaged Garbage Cart

First Name

Last Name

Phone Number

Email Address

Address

Address 2

Town

Postal Code

Area of Town/Subdivision

I have read the Instructions for Garbage and Recycling Collection

Garbage & Recycling Collection Instructions

Garbage:

Garbage carts must be curb side by 7 am on the day of collection.
All waste must be bagged in the garbage cart.
Garbage cart lids must be closed.
Garbage carts must not be overstuffed. If they are overstuffed, the garbage may not come out during the collection process.
The garbage cart must be facing forward.
The wheels of the garbage cart must be against the curb (where possible).
Garbage carts must have at least one metre of clearance on all sides, including from other garbage carts, vehicles and other obstructions.

Recycling:

Recycling must be curb side by 7 am on the day of collection.
Recycling must be in transparent bags.
Cardboard boxes must be broken down or folded so they can lay flat and banded together (with twine, etc) or placed within transparent bags.
There is no limit on the number of recycling bags that can be placed for pickup.

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